Been in an Accident?

First: take a breath. Here's what to do, step by step.

Immediate Steps

1. Check for Injuries

People first. If anyone is injured, call 111 immediately.

2. Move to Safety

If possible and it's safe to do so, move vehicles off the road. If not, turn on hazard lights and stay in your vehicle if traffic is a risk.

3. Call Police If Needed

You must report to police if:

• Anyone is injured
• The other driver leaves without exchanging details
• You suspect the other driver is impaired
• There's significant property damage

4. Exchange Details

Get from the other driver:

• Name and contact details
• Insurance company and policy number
• Vehicle registration
• Driver licence number

5. Document Everything

Take photos of:

• All vehicles involved (all angles)
• The accident scene
• Any damage
• Road conditions
• Traffic signs nearby

Arranging Towing

If Your Car Can't Be Driven

Call us: 0800 422 055

We'll ask:

• Where are you? (Be specific - road name, nearest landmark)
• Is the road blocked?
• What kind of vehicle?
• Where do you want it taken?

Insurance Towing

Many insurance policies cover towing. We work with all major insurers. You can either:

• Call us and claim back from insurance later
• Have your insurer arrange it through us

What Happens to Your Car

We'll take it to:

• Your preferred panel beater
• An insurance assessor's yard
• Your home (if it's just needs minor work)
• Wherever you need it

Our Role

We handle the vehicle side so you can deal with everything else. One call, problem sorted.